Privacy Policy
Last updated: September 27, 2026
Arakelian Rugs & Interiors respects your privacy. This policy explains how we collect, use, and handle personal information through arakelianrugsandinteriors.com, website inquiries, and our email marketing.
Information You Provide
When you contact us by phone, text, or a website form, or subscribe to our emails, we collect the information you provide. This may include:
- Your name, email address, and telephone number.
- Details about your rug, furniture, or service request.
- An address provided to arrange services.
- Your email subscription preferences.
- Additional information you include in your message.
Please do not submit payment card details, Social Security numbers, or other sensitive information through our contact form.
Contact Forms
We plan to provide a contact form using Gravity Forms. Once available, information submitted through the form will be used to respond to inquiries and assist with service requests.
Submissions may be stored in our website’s database and delivered to us by email. Depending on the form’s settings, submission records may also include your IP address, submission date and time, and the page from which you submitted the form.
How We Use Information
We use personal information to:
- Respond to questions and service requests.
- Discuss services and provide estimates.
- Arrange appointments, pickup, and delivery.
- Communicate about ongoing work.
- Send marketing emails and manage subscription preferences.
- Understand how visitors use our website and improve its content.
- Maintain business records and protect against spam, misuse, and security threats.
Google Analytics
We use Google Analytics to understand how visitors find and use our website. It may collect information about pages viewed, interactions, approximate location, browser and device characteristics, and referring websites.
Google Analytics uses cookies and similar technologies to measure website activity. Information is processed by Google according to its policies and our Analytics configuration.
Learn more about how Google uses information from websites that use its services.
You can manage cookies through your browser settings. Google also provides a Google Analytics opt-out browser add-on for supported browsers.
Email Marketing and Mailchimp
We use Mailchimp to manage email subscriptions and send news, service information, and promotional messages.
Contact information maintained in our mailing list, such as your name and email address, is processed through Mailchimp. Depending on our settings, Mailchimp may also record email activity, such as opens and link clicks, to help us understand the effectiveness of our messages. Email activity measurements may be affected by privacy features in your email application.
You can unsubscribe from marketing emails at any time using the unsubscribe link in those messages or by contacting us. Unsubscribing from marketing does not prevent us from responding to your inquiries or sending communications about services you have requested.
For more information, review Mailchimp’s Privacy Statement.
Cookies and Technical Information
Our website uses cookies and similar technologies for analytics and may use them for website functionality.
Our website and hosting services may also record technical information, such as your IP address, browser type, requested pages, and access times, to support website operation, troubleshooting, and security.
You can control or delete cookies through your browser settings. Blocking cookies may affect some website features.
Sharing Information
Information may be processed by providers that help us operate our website and business, including hosting and email providers, Google Analytics, and Mailchimp.
We may also disclose information when required by law or when reasonably necessary to protect our rights, address fraud or security issues, or protect the safety of others.
Information Retention
We retain information for as long as reasonably necessary to respond to inquiries, provide services, manage email preferences, maintain appropriate business records, and meet applicable legal obligations.
If you unsubscribe, a limited record may be retained to help ensure that you are not sent further marketing emails. Copies of information may remain in email records or backups until removed through their normal retention processes.
Information Security
We use reasonable safeguards intended to protect personal information. However, no website, email system, or method of electronic storage can be guaranteed completely secure.
Your Choices and Requests
You may contact us to request access to, correction of, or deletion of personal information you have provided. We may need to verify your identity before responding. Some information may need to be retained for legal requirements or legitimate business purposes.
You can also unsubscribe from marketing emails and manage cookies using the options described above.
Links to Other Websites
Our website may link to other websites or social media services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Changes to This Policy
We may update this policy as our website or information practices change. Updates will be posted on this page with a revised date.
Contact Us
For privacy questions or requests concerning your personal information, contact:
John Balayan
Arakelian Rugs & Interiors
Call or text: (203) 376-3591